Last Updated: [12 November 2024]
Welcome to Maya East Africa Limited , a WooCommerce-powered e-commerce platform. By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully. If you do not agree with any part of these terms, please do not use our Website.
1. General Terms
1.1 These Terms and Conditions govern your use of our Website, services, and products available through the Website.
1.2 By placing an order on this Website, you confirm that you are at least 18 years old or have parental permission to make a purchase.
2. Account Registration
2.1 To access certain features of our Website, you may be required to create an account. You agree to provide accurate, current, and complete information and to maintain your account information.
2.2 You are responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that occur under your account.
3. Products and Pricing
3.1 All prices displayed on the Website are inclusive of any applicable taxes unless otherwise stated.
3.2 Prices, promotions, and availability of products are subject to change without notice.
3.3 We strive to accurately describe and display our products, but we do not guarantee that product descriptions or other content on our Website are error-free or complete.
4. Orders and Payments
4.1 By placing an order, you agree to provide true, complete, and accurate payment information.
4.2 We reserve the right to refuse or cancel any order for reasons including errors in product or pricing information, insufficient stock, or suspected fraudulent activity.
4.3 Payment must be received in full before orders are processed and shipped.
5. Shipping and Delivery
5.1 Shipping times and delivery dates provided are estimates only, and delays may occur due to unforeseen circumstances.
5.2 We are not responsible for lost, delayed, or damaged products after they have been shipped.
5.3 Any additional customs fees, taxes, or duties required for international shipping are the customer’s responsibility.
6. Returns and Refunds
6.1 We offer returns and refunds in accordance with our Returns Policy, available on our Website.
6.2 To qualify for a return or refund, items must be unused and in the original packaging.
6.3 Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.
7. Intellectual Property
7.1 All content on this Website, including images, text, logos, and graphics, is our property or that of our content suppliers and is protected by applicable intellectual property laws.
7.2 You may not use, reproduce, modify, or distribute any content on this Website without our express written consent.
8. User Conduct
8.1 You agree not to use the Website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the Website.
8.2 You may not engage in any unauthorized collection of personal information, such as through data mining, robots, or scraping.
9. Disclaimer of Warranties
9.1 We provide our products and services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of the Website’s content.
9.2 To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
10. Limitation of Liability
10.1 Under no circumstances will we be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Website.
10.2 Our total liability to you for any damages arising from these Terms and Conditions or your use of the Website shall not exceed the amount paid by you for products purchased through the Website.
11. Indemnification
11.1 You agree to indemnify, defend, and hold harmless Maya E.A Ltd and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Website or violation of these Terms and Conditions.
12. Governing Law
12.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Republic of Kenya, without regard to its conflict of law principles.
12.2 Any dispute arising out of or related to these Terms and Conditions shall be resolved exclusively in the courts located in Kenya.
13. Changes to Terms and Conditions
13.1 We reserve the right to update, modify, or replace any part of these Terms and Conditions at our discretion.
13.2 Continued use of the Website following any changes constitutes acceptance of those changes.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: customercare@mayaealtd.com, +254722374094.